Privacy, Shipping, Returns, Our Guarantee & Other information
We ship both domestically and internationally. We have a flat rate of $7.50 for shipping & handling for our domestic orders. Our shipping fees do not increase as your order increases. We ship USPS Priority Mail for both domestic and international orders. Please allow 3-10 business days to process a domestic order and an additional 3-5 days to receive your order.
Please call or send an email for international orders.
Damaged merchandise needs to be returned to The Vermont Flannel Co, P.O. Box 220, East Barre VT 05649 for replacement.
A secure shipping address is the responsibility of the customer. Once delivery to the address provided by the customer has been confirmed by the post office lost or stolen items are the responsibility of the customer.
You may cancel your order within 24 hours of placing your order only IF your order has not been shipped. All backorders and preorders may be cancelled at any time prior to shipping. No order is deemed cancelled until you receive an email from The Vermont Flannel Company confirming that your order has been cancelled. If you attempt to cancel your order and it has already shipped out, any subsequent return would fall under the The Vermont Flannel Company Return Policy.
The Vermont Flannel Company is required by law to collect sales tax only for orders shipped to the state of Vermont. However clothing is a non-taxable item as long as the individual clothing items retails for under $100.00. Therefore, clothing ordered from our website will not be taxed. Only the taxable items of your order that are currently subject to Vermont State Tax will be taxed. All other orders outside the state of Vermont will not be taxed.
Simply mail your package back to The Vermont Flannel Co. P.O. Box 220, East Barre, VT 05649 and we will either credit your credit card or mail you a check for the cost of the returned items minus the shipping charges incurred. Please allow two weeks to process your refund. We recommend shipping your package back to The Vermont Flannel Co. using a delivery method that generates a tracking number. Please keep this number until your refund has been processed.
Dog Jackets & Vongs are non-returnable items.
If you need a different size, color, or garment please mail your package back to The Vermont Flannel Co. P.O. Box 220, East Barre, VT 05649 and indicate what you would like to exchange your item for and include a check for $7.50 for return shipping and handling and we will be happy to take care of it for you. Including a daytime phone number and email is most beneficial in case we have questions regarding your exchange. Defective products are replaced free of charge to the customer.
Our Commitment to Privacy
We value the trust you place in our company and are honored to have you as a customer. We give you our pledge that we will continue to preserve the integrity of your private information. Please call 1-800-232-7820 with any suggestions, questions or concerns you may have.
During the shopping process, we do collect passive information on products browsed via log files and we analyze this information in aggregate to ensure our site is merchandised in a manner that adds the most convenience and value to our customers.
Personal Information We Gather
We only gather information necessary to process your order. This would include your name, shipping and billing address, telephone number, and email address and payment information. We do not share your information with outside parties.
We may use your email information to provide you with special promotions and updates. We also give you our word that you will not be inundated with unwanted emails or mailings. You may unsubscribe at any time within the bottom of each email newsletter.
Shop with Confidence
When you shop at Vermontflannel.com, you never have to worry about credit card safety. We guarantee that every transaction you make will be safe.
We use encryption technology to ensure the secure transmission of any personal information you provide while using Vermontflannel.com. All transactions at our site are conducted using a Digicert High Assurance CA-3 256-bit Secure Sockets Layer (SSL) encryption with SHA1 for message authentication and RSA as the key exchange mechanism. You can easily determine when you're sending data securely by looking at the web address (URL) in your browser window: the first few letters will change from "http" to "https" when you are transmitting information protected by SSL encryption. The "s" in "https" stands for "secure."
We do not transmit or store any credit card data during the payment process. We leave that to the experts, our payment gateway provider, Authorize.net, the largest provider of payment processing on the web. When you shop at Vermontflannel.com, you will be happy to know that we have adopted the use of a payment processing method that completely isolates the exchange of sensitive credit card information in full compliance with PCI DSS requirements and industry best practices. The security of our transaction process is assured through the use of a unique digital signature or fingerprint that is sent with each transaction. This fingerprint is used by our payment gateway, Authorize.Net, to authenticate both Vermontflannel.com as the merchant and the unique customer transaction in real time.
As such, your online purchase at Vermontflannel.com will be one of the safest among the millions of credit card transactions passing through the Authorize.Net payment gateway without credit card fraud.
Note: Email is not a secure form of communication. Please do not send us your credit card number or other personal information via email. Our Assurance of Site Security.
If you have received a gift and would like to make an exchange simply mail it back to The Vermont Flannel CO. P.O. Box 220, East Barre, VT 05649. Indicate who the gift is from with their contact information and what you would like to exchange the gift item for. Also include the recipient’s name, shipping information and daytime contact information in case there are any questions regarding the exchange.